We provide a detailed size chart on our product pages to help you find the perfect fit, located just below the size selector. If you’re between sizes, it is recommended to size up. If you have specific fit questions, feel free to reach out to our customer service team for personalized assistance.

Absolutely! We prioritize quality craftsmanship and ethical sourcing. Each piece is selected with care to ensure it contributes positively to our community and environment.

Yes, we try to restock popular items whenever possible. To stay updated on restocks and new arrivals, we recommend signing up for our newsletter.

We believe in making your shopping experience delightful and affordable! We’re excited to offer free shipping on all orders within the U.S. No minimum purchase required.

We strive to process and ship most orders within 24 to 48 hours. However, some items may require additional time depending on availability or order volume.

Once your order is on its way, you’ll receive a friendly email notification with tracking details. This will allow you to easily follow the journey of your package as it makes its way to you. You can click here to track your order when you have received the order details

Changed Your Mind? No Problem!

You can return your item for a refund or exchange within 30 days. Please note, for hygiene reasons, earrings are non-returnable, as well as personalized or engraved items.

For more details on our return and refund process, visit our Returns page here.

At Ellis & Lore, we offer a generous 30-day return period, giving you plenty of time to decide. You can return your package without any reason, starting from the day you receive it. Just make sure to send it back to us within those 30 days.

Please Note: We cannot accept returns outside of our return period due to seasonal collections. But with our generous 30-day return policy, you’ll have plenty of time to find the perfect pieces for your wardrobe!

Received a Faulty or Damaged Item? What a Shame, but We’re Here to Help!

If something’s not right with your order, follow these simple steps to get it sorted:

1. Snap a photo of the damaged or faulty product.
2. Email us at info@ellisandlore.com with the photo attached. Be sure to include your order number and a brief description of the issue.
3. Our customer service team will review your message and work with you to resolve it as quickly as possible.

We’re dedicated to ensuring you’re happy with your purchase, so don’t hesitate to reach out if something’s wrong!

We offer a range of secure and convenient payment methods to make your shopping experience seamless. Here’s what we currently accept:

• Credit or Debit Cards: We welcome all major credit and debit cards, including Visa, Mastercard, and American Express.
• PayPal: For added convenience and security, you can use your PayPal account to complete your purchase.
• Mobile Payment Services: You can also use Apple Pay, Shop Pay, or Google Pay for a quick and easy checkout.
• Gift Cards or Store Credit: Have a gift card or store credit from us? You can use it towards your purchase!

If you have any questions or need help with your payment, feel free to reach out to our customer support team.